Refund and Cancellation Policy

Digital access, not physical delivery

Mneno is a digital service. There is no physical shipment or physical return. Access to a purchased plan begins after successful payment and any required account setup. If you paid but cannot access your plan, contact us so we can investigate.

Cancel future renewals

Plus is billed monthly until canceled. To request cancellation, write to us from the email address used for your subscription before the next renewal. We will confirm the cancellation and your access end date. Cancellation stops future renewals but does not automatically refund the current or earlier billing periods.

To request cancellation, send us a message:Contact

When refunds are available

If you were charged in error or paid but did not receive access, contact us so we can review the charge. Other refund requests are reviewed individually. We generally do not refund unused time in a billing period after access has been provided, unless applicable law requires a refund or we agree otherwise. Nothing in this policy limits rights you have under applicable consumer law.

How to request a refund

Include the email address used for your purchase, the charge date, and a brief description of the issue in your message. Do not send your full card number or sensitive reflections. We will review your request and explain the outcome; if a refund is issued, the time it takes to appear depends on Stripe and your payment provider.

Business contact

Impossible LLC, 30 N Gould St, Ste R, Sheridan, WY 82801. For subscription support, cancellation, or refund requests, send us a message:

Contact